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SHIPPING POLICY

  1. Please double confirm your shopping cart items and delivery address before confirming your order. 
  2. Strictly no changes after checking out your shopping cart.
  3. Customer is responsible to ensure accurate delivery address entered. If you find out any mistakes, please immediately DM @lattepup_ or Whatsapp us. We will try our very best to check if the item has not been sent out by the courier company, we may still be able to change it for you.
  4. If the packaging seal is opened or damaged, do not accept the parcel.
  5. If you are not at home to receive your purchased order, please contact the courier service company within a stipulated time frame for next deliveries.

SHIPPING CHARGES

  1. All orders are dispatched and delivered by the designated carrier from Monday to Friday, excluding weekends and public holidays.
  2. Final shipping fee is calculated upon checking out your shopping cart.
  3. International deliveries, please Whatsapp your delivery address & the products that you are interested for separate delivery arrangement

DELIVERY LEAD TIME

  1. Order parcels will be sent out twice weekly on schedule below :-
    1. Orders on Monday - Wednesday will be sent out on every Thursday
    2. Orders on Thursday - Sunday will be send out on every Monday
  2. Delivery lead time for orders to arrive :-
    • Peninsular Malaysia : 3 - 5 business working days.*
    • East Malaysia & the rest of the world : subject to courier partner timeline*

*subject to courier service’s changes as per shown upon when you check out the shopping cart from our website.


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